Thank you for shopping with UK PET HOUSE! Below you'll find our shipping policy for orders within the United Kingdom:
Processing Time: Orders are typically processed within 1-2 business days of receipt. Please note that processing time may be delayed during peak shopping seasons or holidays.
Shipping Options: As we work with multiple suppliers each product will have its own delivery date along with its maximum amount of days for you to open a dispute for (Returns). Each product listed on UK PET HOUSE contains detailed information, therefore it’s vital to read each item's Description, Dimensions, Delivery & Returns carefully before deciding to make your purchase.
Estimated Delivery Times: Estimated delivery times will vary depending on your selected item. On average delivery typically takes 5-8 business days. Please note that these are estimated delivery times and we cannot guarantee delivery on a specific date.
Shipping Restrictions: Some products may have shipping restrictions due to their size, weight, or other factors. We will make note of any shipping restrictions on the product page and at checkout.
Tracking Information: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your package and get an estimated delivery date.
Shipping Delays: While we make every effort to ensure timely delivery of your order, we cannot be held responsible for delays caused by factors outside of our control, such as weather, customs, or carrier delays.
Delivery Issues: If you experience any issues with the delivery of your order, please contact us via live chat or email us at customerservice@ukpethouse.com as soon as possible so that we can assist you in resolving the issue.
Thank you for choosing UK PET HOUSE!