This Privacy Policy explains how UK PETHOUSE ("we", "us", or "our") collects, uses, and protects your personal data when you visit our website ukpethouse.com, contact us, or make a purchase.
1. Who We Are
UK PETHOUSE is a UK-based ecommerce store for pet products.
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Website: https://ukpethouse.com
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Contact: customerservice@ukpethouse.com
2. Data We Collect
We may collect and process the following types of personal data:
Automatically Collected:
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IP address
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Browser type and version
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Device type
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Operating system and language
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Pages visited and time spent
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Referrer URL
Provided by You:
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Name, address, email, and phone number
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Payment details (processed securely via third-party gateway – we never store card details)
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Order details
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Your pet’s preferences (if you provide them)
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Your communication preferences (e.g., email or SMS opt-in)
3. How We Use Your Data
We use your personal information to:
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Process your orders and deliver products
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Send you order confirmations and updates
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Respond to your queries
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Send promotional emails or SMS (if you opt in)
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Improve and personalize our website
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Comply with legal obligations
4. Marketing Preferences
If you opt in to receive marketing, we may send:
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Exclusive offers
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Product updates
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Pet care tips and blog articles
You can unsubscribe at any time via the link in our emails or by contacting us.
5. Legal Bases for Processing (GDPR)
We rely on the following legal grounds:
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Contractual necessity – to process orders and deliver goods
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Consent – for email/SMS marketing (opt-in required)
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Legitimate interest – to improve user experience
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Legal obligation – for tax, fraud, or record-keeping purposes
6. Sharing Your Data
We do not sell your personal data. We may share it with trusted partners only when necessary, such as:
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Payment providers (e.g., PayPal)
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Shipping carriers (e.g., Royal Mail)
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Email/SMS providers (e.g., Mailchimp or Klaviyo)
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Legal authorities (if required by law)
7. How We Protect Your Data
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Secure servers with encryption (SSL)
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Secure payment processing
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Access control and limited employee access
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Data minimization and retention policies
8. Your Rights Under GDPR
You have the right to:
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Access your personal data
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Correct inaccurate information
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Request data deletion ("right to be forgotten")
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Object to data processing or direct marketing
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Request a copy of your data (data portability)
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Withdraw consent at any time
To exercise these rights, contact: customerservice@ukpethouse.com
9. Cookies & Tracking
We use cookies to improve your experience. These include:
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Essential cookies (site functionality)
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Analytics cookies (e.g., Google Analytics)
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Marketing cookies (if consented)
You can manage or block cookies through your browser settings.
10. Data Retention
We keep your data only as long as necessary to fulfill orders, meet legal obligations, or until you request deletion.
11. Third-Party Links
Our website may link to other sites (e.g., product videos or blog articles). We are not responsible for their privacy practices.
12. Updates to This Policy
We may update this policy occasionally. We’ll notify users via website notice or email when significant changes are made.
Last updated: 22 July 2025
13. Contact Us
If you have questions or concerns, contact us at:
📧 customerservice@ukpethouse.com