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Privacy Policy

This is the privacy policy (“policy”) for ukpethouse.com which is run and provided by UK PETHOUSE (we, us and our). UK PETHOUSE is located via URL http://ukpethouse.com/. We can also be contacted at customerservice@ukpethouse.com.

At UK PETHOUSE, we care about your privacy. We care about transparency and we’re committed to being upfront about our privacy practices including how we treat your personal information.
UK PETHOUSE will not sell user information to third-party sites.

Informational use of the website
When you visit our website for informational reasons, i.e. without registering for any of our provided services listed and without providing us with personal data in any other form, we may automatically collect additional information about you which will contain personal data only in limited cases and which is automatically recognized by our server, such as:
Examples might include:
- your IP address- your device type, the date and time of your requests; the content of your requests; information on your browser version; your screen resolution; information on your operating system, including language settings.
We use such information only to assist us in providing an effective service (e.g. to adapt our website to the needs of your device or to allow you to log in to our website), and to collect broad demographic information for anonymized, aggregated use.

Moreover, when you order from our website we will use the collected information to process orders and provide customer service. We may also use this information to contact customers with product updates, special offers, or other information related to their account. We may share customer information with third parties such as payment processors, credit card companies, and shipping companies in order to process orders and provide services. We will not share customer information with any other third parties. We have taken appropriate measures to ensure the security of the customer information we collect. We use encryption technology to protect sensitive information, such as payment information. We also use secure servers to store customer data.

If you tick the opt-in box to sign up to our newsletter we will be able to send you our exclusive offers and promotions on your brand of pet food, educational mailers about the health and welfare of your pet and even fun updates on our business via Email or SMS. You have the right to ask for a copy of the information held by us about you in our records. You also have the right to correct any inaccuracies in the information or unsubscribe at anytime. You can also inform us about your objection by contacting our customer service at customerservice@ukpethouse.com or via Live Chat.